FAQ
Where do you ship?
We currently ship only within the UK.
How long does it take for my order to be dispatched?
Orders are usually packed and dispatched within 1–3 working days.
What shipping service do you use?
We use Royal Mail for our orders.
What delivery options do you offer?
Standard delivery is sent by Royal Mail 2nd Class. Delivery options and any available upgrades will be shown at checkout.
What should I do if my order hasn't arrived?
If your order hasn't arrived within the expected delivery time, please get in touch with us and we'll be happy to help. Please note that standard Royal Mail 2nd Class delivery is not tracked.
Can I include a gift message with my order?
Absolutely! We offer a free gift message service. At checkout, you can add a personalised message to your order. We will make sure to include it with the package.
Do you offer gift wrapping?
We don't currently offer gift wrapping, but every order is carefully packaged with lots of care. You can also add a free gift message if you're sending an order directly to someone.
What if there is a problem with my order?
We're always happy to help. If your order arrives damaged, something is missing, or there's another problem, please contact us as soon as possible with your order details and, if appropriate, photos of the issue.
Do you sell gift cards?
Yes! Start and Joy gift cards are available and make a lovely option for stationery and journaling lovers.
Can I return my order?
Yes, returns are accepted in accordance with our Return Policy. Please check the policy for full details and contact us if you have any questions before returning an item.